Dashboard Tickets
Use tickets for subscription status, order checks, client connection issues, and refund requests. Keep follow-ups and replies in the same ticket so the full history stays together.
View or Submit a TicketFor account, subscription, connection, or billing issues, submit a ticket through your dashboard. Once logged in, you can check replies and add details in the same place, keeping the full conversation together.
No email address required
7-day no-questions-asked refund
Contact Options
No email address or Telegram account is listed on this page. For account or order matters, please use the ticket system after logging in.
No contact email has been published.
Email works well for written details and attachments, but there is no verified public email address available at this time. Please use the ticket system instead, and don’t send account or order details to unverified addresses.
Telegram
No contact account has been published.
Messaging apps can be useful for quick questions and follow-ups, but no public Telegram contact is currently available. Use the contact options shown on this page and in your dashboard.
What to Include & Response Times
A clear description helps us identify the issue more quickly than repeated submissions. Don’t include personal information unrelated to your request.
Connection & Client Issues
Include your platform, the error shown in the client, the route you selected, and what you were doing when the issue occurred. Let us know whether all international sites are affected or just one destination.
Before attaching screenshots, hide subscription links, access credentials, and other private information. Check the import steps in the getting started guide first, then describe any remaining issues in your ticket.
Orders & Refunds
Include the relevant order number, plan name, payment method, and current dashboard status. We support Alipay, WeChat Pay, and USDT. In payment screenshots, show only the details needed to verify the order.
OEMVPN offers a 7-day no-questions-asked refund. Submit your request through the ticket system; see the refund policy for details. Don’t post payment records in public forums.
Expected Response Times
We don’t set a fixed response time. Resolution depends on the issue, the information that needs verification, and troubleshooting progress. Check your ticket for updates after submitting it.
Issues that require reproducing a connection problem or verifying an order may need more information. Add new error messages or status changes to your original ticket to keep the context together.
Account & Credential Security
Create an account with a username and password—no email address required. Keep your login details safe, and never share your password, full subscription link, or access credentials with support.
For common settings and subscription questions, see the support page. If you can’t log in, check your username, keyboard input method, and password entry, then review the available guidance on the dashboard login page.
Subscription links contain access credentials, so treat them like passwords. Keep screenshots and error reports limited to what’s needed for troubleshooting, and hide sensitive details before submitting them.